Shelter Guard (Men’s Shelter)

Job Category: Shelters
Job Type: Full Time
Job Location: Manhattan

 This position is responsible for ensuring the safety and security of all residents, staff, and property at a Men’s Homeless Shelter. The primary objective is to detect, deter and report all incidents. This position reports to the Shift Supervisor and Security Manager of the Facility.

DUTIES & RESPONSIBILITIES:

  • Interact with and monitor clients behavior and maintain good rapport by providing excellent customer service. Encourage clients to comply with facility policy and procedures.
  • Control access at the main entrance by screening all clients, and visitors, utilizing magnascanner / x-ray machine to detect and prevent weapons from entering the site.
  • Perform Crisis Intervention to de-escalate potential crisis situations and document all such situations and interventions.
  • Make half hourly rounds throughout entire facility including all hallways, stairwells, floors, bathrooms, laundry rooms kitchen, and office spaces.
  • Complete logs, incident reports and all other required documentation.
  • Make calls to police, fire department and other first responders as directed.
  • Perform administrative and receptionist duties at the operations desk; monitor video surveillance cameras, and fire prevention / detection alarm notification system.
  • Provide duties related to fire incident, evacuation of the building when necessary, utilizing Fire procedure.
  • Ensure the safety and security of all assigned equipment.
  • Perform other tasks as assigned.

EXPERIENCE, EDUCATION AND SPECIAL REQUIREMENTS:

  • High school diploma or GED.
  • Prior security experience required.
  • Must have NYS Security Guard License, and current 8 Hour Annual Certificate.
  • F02 certificate of fitness- Fire Guard License for Shelters.
  • CPR/First Aid Certification.
  • Excellent written and verbal communication skills are necessary.
  • Certified in Nonviolent Crisis Intervention (CPI) preferred.
  • Client sensitivity trained preferred.
  • Narcan Trained preferred.
  • Must be able to work flexible shifts, Sunday to Saturday and overtime if necessary.

ESSENTIAL FUNCTIONS:

  • Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet).
  • Climb stairs, ramps, or ladders occasionally during shift.
  • Occasionally bend/twist at waist/knees/neck to perform various duties.
  • Run if needed.
  • Constant use of both hands and arms in reaching/handling/grasping/fingering while using phone, notepad, writing reports, and other administrative tasks
  • Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination.
  • Read, write, understand and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, giving and receiving instructions, using phones.
  • Constant mental alertness and attention to detail required while setting priorities and following up on assignments.
  • Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines.
  • Must be able to frequently prepare reports and logs in neat, legible handwriting and through the use of our electronic forms.
  • Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment).

Essential Physical and Mental Functions

  • Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet).
  • Climb stairs, ramps, or ladders occasionally during shift.
  • Occasionally bend/twist at waist/knees/neck to perform various duties.
  • Occasionally lift or carry up to 40 pounds.
  • Run as needed.
  • Constant use of both hands and arms in reaching/handling/grasping/fingering while using phone, notepad, writing reports, and other administrative tasks
  • Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination
  • Read, understand and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, giving and receiving instructions, using phones.
  • Work in various environments including adverse outdoor conditions such as cold, rain or heat;
  • Constant mental alertness and attention to detail required while setting priorities and following up on assignments.
  • Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines.
  • Must be able to frequently prepare written reports and logs in neat, legible handwriting; may require computer skills.
  • Must be able to read and understand all operating procedures and instructions.
  • Must be able to handle pressure of working with high volume general public.

Apply for this position

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You will receive an email soon after submitting this form. You will be requested to fill out 2 additional forms.
Your application will only be considered after you submit these forms.

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